BOOKING PROCESS
Seamless OTA Booking Experience
Users can search, compare, and book accommodations on a single, aggregated platform similar to mainstream OTAs. Additionally, they can view the direct benefits and best rates offered by operators.
CUSTOMER SERVICES
Direct Customer Relationship
There is no middleman between operators and travellers for customer relationship management. Operators receive the customer’s email and phone contact information, allowing them to directly manage inquiries or issues through their preferred communication method—email, phone call, or SMS. You own the customer relationship, not us.
PAYMENT
you manage the payment
As it is a direct booking, aroom securely passes the traveler’s booking and payment information to the operators. It is up to the operators to manage the payment matters (charge or refund) according to the agreed timeline and cancellation policies of the booking.